Human Dynamics Pillar

The skills represented in the Human Dynamics pillar were among the most important of all the skills required to be a successful architect. Among these, collaboration and negotiation ranked highest. Our value and the unique skills we bring are in our ability to provide a vital link connecting business direction and aligning IT capability to best satisfy that need, but the skills that allow us to be successful are the soft skills represented in the Human Dynamics space.

Human Dynamics Capabilities

Managing the Culture

Demonstrated understanding of the impact of human culture upon organizations and basic culture recognition and management techniques. Organizational politics unique to the architect’s context, the role of culture change agent, and reviews primary culture change techniques and strategies.

Customer Relations

Demonstrated understanding of the  psychological dynamics of customer management, and discusses business imperatives, modern techniques and tools for customer relationship management, industry engagement, contractual agreements, transparency and accountability, and related issues. Demonstrate competence in managing high-risk scenarios.

Leadership and Management

Differentiate between leadership, management, and administration. Demonstrated understanding of  how to assess one’s personal leadership skills and evaluate the leadership attributes of others, and ability to form a personal leadership growth plan. Ability to discuss the unique challenges of leading and managing in a technical environment,  understand basic management theory, techniques, and tools ,and be able to apply them within the context of the lifecycle of IT products and services.

Peer Interaction

Demonstrated understanding of the psychology of interpersonal human interactions and their importance in the context of IT products and services design and delivery.

Collaboration and Negotiation

Demonstrated application of communications theory and the specific collaboration and negotiation skills essential to effective functioning as an architect. Understanding of the psychology of human collaboration, networking, as well as strategies and methods for working together and reaching agreement.

Presentation Skills

Describe steps taken and fundamental techniques used to improve presentation skills. The focus is on presentations made to key stakeholders clearly identifying technology strategy decisions and opportunities.

Writing Skills

Understand and demonstrate competence in writing skills necessary to function as an architect and to enhance the growth potential of one’s career. Techniques, methods, and examples for book writing, informal composition, memos and e-mail, note taking and technical documentation.