Demonstrated understanding of the expectations, process and management of IT products following the completion of development and prior to “normal” day-to-day operating conditions.
Techniques used and preferred for data conversion management, deployment strategies, documentation and training, user acceptance testing, and installation and maintenance planning.
Demonstrated competence in highest-priority management techniques.
Expectations
- Can describe their approach to packaging and delivery
- Can describe how they modify the approaches they use to meet the needs of specific projects
- Can describe how the reach operating status for a project and what support they typically provide for end users training, helpdesk, operations organization
| Systems Installation and Decommissioning |
The installation, testing, implementation or decommissioning and removal of hardware and appropriate software, following plans and instructions and in accordance with agreed standards. |
| Release Management |
The management of the processes, systems and functions to package, build, test and deploy changes and into the production environment establishing or continuing the specified Service, to enable controlled and effective handover to Operations. |
