This site is currently a working draft of the ITABoK 3.0. In the meantime please utilize the current ITABoK version 2.0
How does your organization understand the customer?
ITABoK 3.0 by ITABoK 3.0 is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Based on a work at https://itabok.iasaglobal.org/itabok3_0/.