The service blueprint aligns capabilities with services. At Iasa, services are capabilities that are managed by contract and that can be delivered via technology. Thus services are directly mapped to technical implementations in many cases. Using service blueprints an architect can decompose a service into layers of activity for the customer, the business and the systems which automate them. In many cases the SB can be extracted directly from phases of the customer journey.
- Services Article: https://itabok.iasaglobal.org/itabok3_0/Services/
- Services Overview LS: https://itabok.iasaglobal.org/services-overview/
- Service Blueprints LS: https://itabok.iasaglobal.org/service-blueprints/